Frequently asked questions

Click the "Book" button in the menu, choose the service, the doctor and an available time. You receive confirmation by email in 1 minute. If you are a new client, fill in your pet's details on the form — no account required.

Yes, free of charge up to 4 hours before. Use the link in your confirmation email or sign in to the client portal. For cancellations under 4 hours, call the clinic — there are no penalties for first-time cancellations.

Call the clinic — we keep slots reserved for emergencies and special cases that don't appear online. For routine consultations, we usually handle the waiting list within 24h.

Yes, 24/7 emergencies, including weekends and public holidays. Call before leaving home — that way we prepare the team and equipment for your case. The emergency line is different from the booking line.

Emergency consultations cost 250-400 RON depending on the time (night/weekend) and complexity. Tests and treatments are billed separately and communicated to you before being performed.

First vaccination at 6-8 weeks, followed by boosters at 11-12 and 14-16 weeks. Rabies vaccine after 3 months. Annual vaccination is legally required for travelling with your pet. See our vaccination services for details.

Yes, for dogs that go outside daily, monthly internal deworming prevents infestations (giardia, heartworm). For indoor cats, quarterly may be sufficient. The clinic stocks all veterinary-approved products.

Complete history of your pet (consultations, diagnoses, prescriptions), PDF documents (lab results, certificates, vaccination card), invoices, vaccine reminders, and the ability to book directly without calling.

Yes. Under GDPR, only you and your doctor have access to the medical record. You can request a copy of your data (PDF export) or its deletion from the portal at any time. See our privacy policy for details.

Cash, card (Visa / Mastercard) at the clinic, bank transfer for invoices above 500 RON. For portal clients, online payment will be added later (Phase 2).

Yes, we issue fiscal invoices with your details (individual or company). For pet insurance providers (PetExpert, etc.), we prepare the required medical documentation at no extra cost.